Manufacturing and Merchandizing

Manufacturers use NABD to manage their internal processes, handle customers complaints, apply corrective and preventive actions process , manage supplier chain issues as it gives them great flexibility and control combined with proven ease of use.

Manufacturers organizations like yours use NABD as internal help desk to streamline plants and product related case management, they use it to meet ISO and other regulatory requirements, reduce costs, measure and enhance product lines, monitor staff performance, improve quality of service and identify operational problems throughout NABD workflow engines.

Manufacturers use NABD

Manufacturing organizations use NABD to:

  • Manage customer complaints and service requests by capturing requests from different channels(web portal, email, social media, call center), categorize them in your helpdesk, manage communication and follow the defined case management process
  • Report non-conformances and issue requests for corrective actions to suppliers and manage suppliers response within the case management workflow.
  • Manage your IT issues and service requests including fixing environment and IT assets issues, system and application access requests, development and enhancements requests.
  • Reduce your support effort and get your customers and suppliers questions answered in a glimpse by introducing a self-service support center with a powerful knowledge base. Customers, distributors and suppliers can get quick answers to their product specific questions, shipment and payment methods, replacement and refund policies, and FAQ .
  • Provide a collaboration framework for inter-departmental communication by using NABD internal chat, tasks and alerts and auto-assignment rules.
  • Measure customers satisfaction and collect their feedback to improve your product lines and service level .

Now you can easily join our Manufacturing organizations customers in their success journey by customizing, deploying NABD quickly, and creating workflows that streamline your internal processes.

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NABD Key Features

Listen to your customers EVERYWHERE and ALL time

Capture service requests through from all our customers preferred channels including call centers, email, website, chat, mobile devices or social media. Nowadays, your customers are always “ON” and expect that you always be there whenever they need to connect with you.

Automate and Streamline Case handling

Using workflow designer and workflow engine, administrators can create automatic rules to easily prioritize, assign and route cases and tasks to appropriate job roles, user groups or specific user.

Using a Universal Dashboard ensure that every case is managed and controlled. Users are able to complete their tasks, reassign, track, and escalate cases at any stage of the case lifecycle.

Measure Satisfaction and Feedback

Automatically collect your customers feedback, measure their satisfaction and turn their ideas, into a valuable input to your service and product improvement process. NABD allows you to configure survey and feedback form and send them to your customers.

SLA Management and Compliance

Regulators and auditors make use of the powerful analytics and reporting tools to check compliance and SLAs achievements

Track case status, response time against predefined targets to help you assess your current business process and make informed decisions for improvements.

Manage Communication and Interactions

NABD allows you to record all the customer interactions from different channels, promptly respond to service requests automatically and manually. NABD also provides a framework for internal communications inside your organization between all relevant parties involved in the processing the service requests