Add Note to Case

 

This API helps you to update the case in your help desk.

 

Request

 

METHOD

URL

POST

https://nabdsys.nabdsys.com/api/AddNote

 

Parameters

ATTRIBUTE

TYPE

DESCRIPTION
api-token* string (Header)

Pass “api-token” into request header to validate the calling

e.g.

“api-token” = “FWArGpxA1uKdeKPCa+b3SJiONmSey+as”
clientName* string Subscribed Account Name.
<clientName>.NABD.com
userName* string

Authenticated user Name
complaintId* number Id of the case which note will be added to..
noteDescription* string

HTML content of the note.
showToCustomer boolean

Ture in case of notifying the customer with this note, or False in case of internal note.

Default is False..

 

Fields marked with * are mandatory.

 

Response   

 

{

   "errorCode":0,

   "errorDescription":null,

   "technicalError":null,

   "data":{

      "Note_ID":60048,

      "Note_Description":"newreply"

   }

}