Create Case

 

This API helps you to create new case in your help desk.

 

Request

 

METHOD

URL

POST

https://nabdsys.nabdsys.com/api/SubmitNewCase

 

Parameters

ATTRIBUTE

TYPE

DESCRIPTION

api-token* string (Header)

Pass “api-token” into request header to validate the calling

e.g.

“api-token” = “FWArGpxA1uKdeKPCa+b3SJiONmSey+as”

clientName* string Subscribed Account Name.
<clientName>.NABD.com
subject* string

Case subject with maximum 200 chars.

description* string

Case description in plain text or HTML format.

privateCase boolean

Flag to indicate if the case is private or public.

Send true in case the case is private or false if it is public.

files HttpPostedFileBase[]

Case attachments. The total size of these attachments cannot exceed 15MB.

name* string

Name of the requester.

customerRecordNo

string

Account Number of the requester  (expected to be unique for the customers)

email string

Email address of the requester and it is required in case of there isn't customerRecordNo.

 

 If no customer exists with this email address in NABD, it will be added as a new customer. Auto generated e-mail will be assigned to the new customer.

address string

Address of the requester.

mobile string

Mobile number of the requester.

 

Fields marked with * are mandatory.

 

Response   

 

[

   {

      "code":0,

      "description":"operation completed succrssfully",

      "complaintId":"1234"

   }

]