Update Case

 

This API helps you to update the case in your help desk.

 

Request

 

METHOD

URL

POST

https://nabdsys.nabdsys.com/api/UpdateCase

 

Parameters

ATTRIBUTE

TYPE

DESCRIPTION

api-token* string (Header)

Pass “api-token” into request header to validate the calling

e.g.

“api-token” = “FWArGpxA1uKdeKPCa+b3SJiONmSey+as”

clientName* string Subscribed Account Name.
<clientName>.NABD.com
userName* string

Authenticated user Name

ComplaintId* number Id of the case that should be updated.
subject* string

Case subject with maximum 200 chars.

description* string

Case description in plain text or HTML format.

statusid number

Status Id that returned from View Statuses API function.

priorityid

number Priority Id that returned from View Priorities API function.
assignedUserIds string Ids of assigned users that returned from Case Assignments API function and separated by comma
userGroupids string Ids of assigned user groups that returned from Case Assignments API function and separated by comma
ouiIds string Ids of assigned organizations that returned from Case Assignments API function and separated by comma
roleIds string Ids of assigned roles that returned from Case Assignments API function and separated by comma

 

Fields marked with * are mandatory.

 

Response   

 

{

   "errorCode":0,

   "errorDescription":null,

   "technicalError":null,

   "data":"Success"

}