View Case Details

This API helps you to view detailed information for specific case.

 

Request

 

METHOD

URL

GET

https://nabdsys.nabdsys.com/api/GetCaseDetails

 

Parameters

ATTRIBUTE

TYPE

DESCRIPTION
api-token* string (Header)

Pass “api-token” into request header to validate the calling

e.g.

“api-token” = “FWArGpxA1uKdeKPCa+b3SJiONmSey+as”
clientName* string Subscribed Account Name.
<clientName>.NABD.com
userName* string

Authenticated user Name
caseId* number

Complaint Id that returned from View Cases API function
languageId number

Language Id of the requested view. default language is English.

Refer to properties table for supported values.

 

Fields marked with * are mandatory.

 

Language Properties

SOURCE

VALUE

Arabic

 1

English

 2

French

6

German

7

Italian

8

Danish

9

 

 

Response   

 

{

   "errorCode":0,

   "errorDescription":"",

   "technicalError":"",

   "data":{

      "id":181466,

      "caseNumber":1807,

      "subject":"Title of the case",

      "createdOn":"2/1/2018 2:25:04 PM",

      "createdBy":"Agent1",

      "status":"open",

      "customerName":"admin",

      "customerEmail":null,

      "customerMobile":null,

      "notes":[

         {

            "id":123,

            "note":"Please check my issue urgent",

            "createdOn":"2/1/2018 12:25:08 PM",

            "createdBy":"John Smith"

         },

         {

            "id":154,

            "note":"Sure we will solve it ASAP",

            "createdOn":"2/1/2018 12:25:08 PM",

            "createdBy":"Agent1"

         }

      ],

      "notesCount":2,

      "attachments":{

         "attachments":[

            {

               "ClientId":"1e8dbccf-4756-4e7c-bc73-51b5697e18e0",

               "fileName":"attachment.xlsx",

               "filePath":"bdecaa60-dc12-4ff0-b632-842adc5db207.xlsx"

            },

            {

               "ClientId":"1e8dbccf-4756-4e7c-bc73-51b5697e18e0",

               "fileName":"signed NDA.pdf",

               "filePath":"195a0926-656b-4382-af0e-54b5158fcbee.pdf"

            }

         ]

      },

      "attachmentsCount":2

   }

}