Complaint Management Software
Help Desk Complaint Management Software
NABD Help Desk Complaint Management System accelerates your procedure to solve customer grievances, attaining constant feedback and minimizing your workload by associating you to an uninterrupted communication network.
Consistency in tracking Customer complaints and feedback
NABD’s Help Desk Complaint Management System is developed to maintain effective communication network with your customers by sending immediate automated responses to them and directs you to track customers’ grievances orderly. It accentuates your abilities to understand the customers’ queries analytically remaining sympathetic towards their needs. ThroughNABD Complaint Management , anyone from your hierarchy can minister your cases guiding you towards a more holistic and coordinated way of case resolutions. The Complaint Management System procures you to gather constant feedback from customers without any noise in the communication channel. NABD has designed their Complaint Management Software for maximizing your abilities in case resolution processes and giving instant support to your customers. It involves you in delineating cases smartly by listening attentively to customers through several online support options without any disruptions.
Managing your workload systematically
You can manage your activities in the cloud efficiently by queuing up the essential tasks to be dealt. This makes it easier for you to follow a systematic observation on each case through NABD Complaint Management Software .In this way you can never get pressurized in solving the customer complaints and work smartly towards their requests. NABD Complaint Management System allows you to critically evaluate cases making you perform in best way. Also due to the involvement of your employees within the cloud, you work as a team on resolving the cases quickly. As soon as you create an account, your customers can contact you instantly.
Aimed at Customer Satisfaction
Via NABD Help Desk Complaint Management high level of customer satisfaction is guaranteed to you as the communication network and Complaint Management Software are modeled to derive constant feedback and regularity checks in solving customer grievances. There is no ambiguity in communicating with your customers due to NABD’s advanced Complaint Management System. Your customers can submit new cases choosing a preferred way of communication network and you can track previous cases across various channels. The customers can locate their updates moving between devices and channels without any interventions.
Get the right technology and tools to satisfy both your customers and staff
UNIFIED DASHBOARD
Boost Agents productivity with prioritized activity work queue. Drive your agents and expert matters users through the case resolution process. This advanced capability takes burden off your agents shoulders and eliminates the need to explore and process cases from traditional cases inbox.
CASE MANAGEMENT
Use the integrated Business process management engine to define your case life cycle and workflow. Define your routing rules and automate the case routing to ensure that cases are routed to their subject matter experts.
24X7 SERVICE CENTER
Provide your customers 24x7 self-service center to submit and track their cases, search for answers in your knowledge base, and rate your support. Customers love to help themselves.
What our Happy Clients Say ..
I would like to express my gratitude for the excellent experience I had during implementing NABD with you. The deployment and customization were very easy and brilliant. Thanks very much for this excellent, speedy and professional service .
We are extremely happy with NABD. We are already starting to see the fruits of our efforts in terms of faster response times, improved administration and better reporting. We can for sure recommend NABD to our partners and customers.
The reporting and analysis features in NABD give us the Ability to perform real-time analysis of all data from multiple, distribute department within our organization and also with external entities working with us. Thanks for your efforts to give us such a powerful tool.
We needed an easy-to-use, adaptable system for managing and enhancing customer satisfaction, we used NABD and we exactly found our goal, using the tracking, reminders and follow-up functions our customer service staff have the ability of efficient and effective follow up process to reflect our hotel’s customer-centric philosophy.
We wanted to have more efficient and powerful system to manage customer complaints, internal processes, and suppliers’ issues. Our old system was built on tracking issues on various Excel spreadsheets which did not meet our goals, with deploying NABD we controlled our processes and suppliers’ issues and lowered the number of customer complaints, thereby enhancing customer satisfaction.
NABD far and away the best of the solutions we tested. Its interface is much more user friendly than any of the other systems, and had the critical follow-up and reporting capabilities we need to ensure effective customer service management.
Smartly Listen
Smartly Analyze
Smartly Operate
Smartly Measure
Engage everywhere
Engage all time
Nowadays your customers are always “ON” and expecting that you also are .
Save Time and Reduce Effort
Automate the process of filtering out the noise and identifying the relevant content from all your channels.
Manage service request efficiently
Reduce service resolution time
Customers are waiting for answers so help them get ones quickly by using intelligent knowledge base engine. Manage the service resolution process via business process management and routing engine
Improve your service level Make informed decision
Track the effectiveness of your customer service with the right metrics, measure performance, customer satisfaction and return on action(ROA)
Free
- Email support
- Knowledge base
- Up to 3 users
Enterprise$ 60
- Customized business Process management
- Unlimited Mailboxes
- 24X7 support
