Managing registered web site

    Register new site:

  1. From your left main menu, select Channels.

  2. From the Channels menu , select Online Visitors.

  3. list of all registered web sites will be opened, click Register Web Site button.


  4. Insert all web site's required data.


  5. When you finish, click Save button.

    To edit a root cause :
  1. From your left main menu, select Channels.

  2. From the Channels menu , select Online Visitors.

  3. Select All Web Sites from the drop down list


  4. list of all registered web site will appears, click on Edit icon.



  5. update the web site data




  6. Click Save or Save and close.


To delete a root cause :
  1. From your left main menu, select Channels.

  2. From the Channels menu , select Online Visitors.

  3. Select All Web Sites from the drop down list


  4. list of all registered web site will appears, click on Delete icon.



  5. To confirm the delete message ,click OK or ignore it by clicking Cancel


Online Visitors :

    View all data and actions happens on your registered web site and invite a visitor to online chat.

  1. From your left main menu, select Channels.

  2. From the Channels menu , select Online Visitors.

       

  3. Select your web site name from the drop down list


  4. Online Visitors of the selected web site will appear



  5. Invite a visitor to online chat by clicking on


  6. Visitor will receive your invitation message



  7. Visitor’s actions will be appeared to the agent as a toaster message.








  8. Auto messages will be received when the chat started


Visitors Log :

 

  1. From your left main menu, select Channels.

  2. From the Channels menu , select Visitors Log.

  3. Detailed visitors log: You can change the site and the date range to get the complete visitors visits and actions per each visit.