NABD is a workflow-based customer service management solution. It manages a customer's cross-channel exposure with a company, product, brand, or service by providing an end-to-end view of customer cases, issues, concerns, and queries. NABD integrates with 3rd-party applications, devices, and databases including – active directory, CRM, 2 factor authenticators and biometrics, call center, and telephony.
NABD was built according to ISO 10002:2004 specifications by creating a customer-focused environment with an open, effective, and easy-to-use cases/case management process and enhancing the organization's ability to improve its product, customer service, and customer's satisfaction.
Highlights of NABD include:
Work from a prioritized action queue to ensure efficient case investigation with notifications, escalations, and to-do lists.
Receive alerts, new inquiries/tickets/complaints, work on your tasks, or check your dashboard anywhere and anytime.
Collect customer’s feedback to improve service and increase customer loyalty and retention.
Access to an extensive Knowledge Base providing resolution for known issues, FAQ, how-to-guides, and troubleshooting information.
You can set up your own advanced customer service desk in few minutes with pre-configured automation scenarios. Both corporate and individual customer accounts can be self created by your customers or by your agents.
Once accounts are registered, customers can start using your portal or reach you via all your available communication channels. Corporate admins can manage users access and authorization based on their privileges.
Benefits: What can NABD do for you
Understanding the case life cycle