Servicing customers
As an agent, your primary job is to make sure a customer's issue is resolved as quickly as possible no matter how big or small. When an issue arises and needs resolution, customers can submit it to you various ways via different "channels" such as Facebook, e-mail, Twitter, phone, etc. The channels that your NABD supports are determined by the administrator who set up your NABD. Once a customer submits an issue, a case is created and you can begin work.
When a customer submits a request, they provide the subject and description of their issue and hopefully some additional information such as a model number or product version. All of the other data in a case is set by you or behind the scenes using the business rules that have been set up for your NABD.
NABD allows two types of customers – personal and corporate.
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Setting up customers
Searching corporate customers
Searching personal customers
Submitting a new case request
Viewing and editing customer cases