Telephony

Telephony channel enable you to make a voice calls with other users via a specific connector

How to manage your Telephony Service

• 1- Click on Admin icon in side menu
  
  
  2- Click on Telephony icon under Channels section in Admin page
  
  
  

• Telephony page will open, under connectors section you will be able to configure all Connectors you have

• Select Connector you want to configure it, then will open the Connector page

1- You can find Connector Name

2- You can read the description of the Connector

3- You can activate or deactivate the Connector

4- Finally you can save your changes

If you activate your Connector,
1- the numbers will be clickable  in:

1- Submit new case page
2- Edit case page
3- Customer service page

and if you click on it you can call this number

2- You can handle Outgoing calls by clicking on the numbers.

3- You can handle Incoming calls

• Incoming call: Will search for the customer

1. If customer not exist will go to create new customer page

2.  If customer exist :

(i) If only one customer:

Will go to edit exist customer

(ii)      If there exist more than one customer

Will show all customers in data table then we can edit any of them with edit button

• When Call Complete: Will create new ticket with the information of the call