#1 TRUSTED Multi-channel Help Desk Software
NABD system enables companies around the world to provide
efficient support through advanced workflow capabilities, powerful case management and its simple user interface .
Web Help Desk Software that Makes Customers Happy!
If you are looking ahead for best web help desk software solution or wondering about best service desk software for your organization you have landed at the right place.
What is help desk customer support software? Why do you need it?
Help desk software is a software suite that empowers your customer support initiatives and helps desk agents to provide excellent support process and respond to service requests easily, effectively and in real time.
We at NABD help you to provide trusted services with our help desk customer service software that includes superior features like live chat, online service case submission, knowledge base, Facebook and Twitter case submission.
You can easily setup your own advanced customer service desk in few minutes with pre-configured automation scenarios and can use the advance features of customer support software to provide more effective and timely solutions to your clients. NABD is a cloud based customer service support system with advanced workflow management engine that suits every organization and enables them to strengthen their relationships with customers by providing end-to-end view of issues, concerns and queries. NABD provides generic help desk management software that fits every industry and can be easily adopted as per industry specific needs.
Get the right technology and tools to satisfy both your customers and staff
Boost Agents productivity with prioritized activity work queue. Drive your agents and expert matters users through the case resolution process. This advanced capability takes burden off your agents shoulders and eliminates the need to explore and process cases from traditional cases inbox.
Use the integrated Business process management engine to define your case life cycle and workflow. Define your routing rules and automate the case routing to ensure that cases are routed to their subject matter experts.
24X7 SERVICE CENTER
Provide your customers 24x7 self-service center to submit and track their cases, search for answers in your knowledge base, and rate your support. Customers love to help themselves.
What our Happy Clients Say ..
Engage all time
Nowadays your customers are always “ON” and expecting that you also are .
Save Time and Reduce Effort
Automate the process of filtering out the noise and identifying the relevant content from all your channels.
Manage service request efficiently
Reduce service resolution time
Customers are waiting for answers so help them get ones quickly by using intelligent knowledge base engine. Manage the service resolution process via business process management and routing engine
Improve your service level Make informed decision
Track the effectiveness of your customer service with the right metrics, measure performance, customer satisfaction and return on action(ROA)
- Email support
- Knowledge base
- Up to 3 users
- Phone support
- Custom reports
- Advanced SLA
- Customized business Process management
- Unlimited Mailboxes
- 24X7 support