Finance and Accounting
Financial organizations like yours use NABD as internal help desk, customer service, or in business process management; they use it to save time and efforts, reduce costs, check compliance and SLAs improve quality and identify operational problems and risks throughout the workflow.
Banks, credit unions, insurance, brokerage, and other financial organizations use NABD to manage their internal processes and enhance auditing and compliance processes as it gives them great agility and power combined with proven ease of use.
NABD platform of agile channels management, knowledge base management and case management helps financial institutions deliver exceptional customer experience with speed, simplicity, and consistency.
Now you can easily join our financial customers in their success journey by customizing and deploying NABD quickly and creating workflows that streamline your customer service and internal processes.
NABD Key Features
Listen to your customers EVERYWHERE and ALL time
Capture service requests through from all our customers preferred channels including call centers, email, website, chat, mobile devices or social media. Nowadays, your customers are always “ON” and expect that you always be there whenever they need to connect with you.
Automate and Streamline Case handling
Using workflow designer and workflow engine, administrators can create automatic rules to easily prioritize, assign and route cases and tasks to appropriate job roles, user groups or specific user.
Using a Universal Dashboard ensure that every case is managed and controlled. Users are able to complete their tasks, reassign, track, and escalate cases at any stage of the case lifecycle.
Measure Satisfaction and Feedback
Automatically collect your customers feedback, measure their satisfaction and turn their ideas, into a valuable input to your service and product improvement process. NABD allows you to configure survey and feedback form and send them to your customers.
SLA Management and Compliance
Regulators and auditors make use of the powerful analytics and reporting tools to check compliance and SLAs achievements
Track case status, response time against predefined targets to help you assess your current business process and make informed decisions for improvements.
Manage Communication and Interactions
NABD allows you to record all the customer interactions from different channels, promptly respond to service requests automatically and manually. NABD also provides a framework for internal communications inside your organization between all relevant parties involved in the processing the service requests