Retail and E-Commerce
Retail organizations and e-commerce websites use NABD as a multi-channel customer service to handle customer issues and inquiries, and manage maintenance, repair, return, billing and other service requests related to your products or services. They use it to boost the growth of your retail business, increase your profit margin, save support time and efforts, reduce support costs, monitor staff performance, improve quality of service and identify operational problems throughout NABD business process management.
Retail and e-commerce websites use NABD to:
Now you can easily join our retail customers in their success journey by customizing, deploying NABD quickly, and creating workflows that streamline your internal processes.
NABD Key Features
Listen to your customers EVERYWHERE and ALL time
Capture service requests through from all our customers preferred channels including call centers, email, website, chat, mobile devices or social media. Nowadays, your customers are always “ON” and expect that you always be there whenever they need to connect with you.
Automate and Streamline Case handling
Using workflow designer and workflow engine, administrators can create automatic rules to easily prioritize, assign and route cases and tasks to appropriate job roles, user groups or specific user.
Using a Universal Dashboard ensure that every case is managed and controlled. Users are able to complete their tasks, reassign, track, and escalate cases at any stage of the case lifecycle.
Measure Satisfaction and Feedback
Automatically collect your customers feedback, measure their satisfaction and turn their ideas, into a valuable input to your service and product improvement process. NABD allows you to configure survey and feedback form and send them to your customers.
SLA Management and Compliance
Regulators and auditors make use of the powerful analytics and reporting tools to check compliance and SLAs achievements
Track case status, response time against predefined targets to help you assess your current business process and make informed decisions for improvements.
Manage Communication and Interactions
NABD allows you to record all the customer interactions from different channels, promptly respond to service requests automatically and manually. NABD also provides a framework for internal communications inside your organization between all relevant parties involved in the processing the service requests