Multi Channel Live Customer Service
NABD Multi Channel Live Customer Service
Gone are the days when customer use to communicate with the organization through one-to one channel and these days the customers wants to communicate with the business via different channels of communication and thus the channels are themselves undergoing a radical change with the emergence of latest technology that empowers individual for many-to-many communication Live Support social media customer service.
In today’s world, every business needs to consider the impact of offering multi-channel customer service which means offering various ways by which the customer may reach the support department as per his/her convenience.
NABD increases the customer loyalty with the help of its live multi-channel customer support service platform. We understand that the primary motive of any customer support center is to effectively manage the customers interactions and requests across different channels so as to serve the client in best possible manner.
NABD can be of great help, as we understand that customer care is all about convenience and experience and we do understand that customers should be served in real time through their chosen channel in best possible manner.
Customers now expect to receive services from the organization on channel of their choice that might be web, mobile, email, chat, or social media and organizations needs to cope with this trend and the changing demand of their customers.
With the growing demand for omni-channel live customer service, customers can start an activity in one channel and seamlessly transition to another. This process can characterized by three C's: contextual, consistent, and cross-touchpoint.
The transformation from multichannel to omni-channel customer service requires business leaders to :
- Make customer service an organizational obsession .
- Provide customer support when and where customers want it .
- Ensure customer service experience is consistent across all touchpoints
- Develop cross-touchpoint strategies to ensure customers can move seamlessly between devices and channels.
We at NADB understand the ever changing demand of customers and thus if you are looking ahead to cope with the changing concept of customer service NABD is the right platform for you. NABD provides a framework to dispatch, analyze, automate, and unify customer interactions with your business to provide excellent customer experience through all your touchpoints and communication channels.
Get the right technology and tools to satisfy both your customers and staff
Boost Agents productivity with prioritized activity work queue. Drive your agents and expert matters users through the case resolution process. This advanced capability takes burden off your agents shoulders and eliminates the need to explore and process cases from traditional cases inbox.
Use the integrated Business process management engine to define your case life cycle and workflow. Define your routing rules and automate the case routing to ensure that cases are routed to their subject matter experts.
24X7 SERVICE CENTER
Provide your customers 24x7 self-service center to submit and track their cases, search for answers in your knowledge base, and rate your support. Customers love to help themselves.
What our Happy Clients Say ..
Engage all time
Nowadays your customers are always “ON” and expecting that you also are .
Save Time and Reduce Effort
Automate the process of filtering out the noise and identifying the relevant content from all your channels.
Manage service request efficiently
Reduce service resolution time
Customers are waiting for answers so help them get ones quickly by using intelligent knowledge base engine. Manage the service resolution process via business process management and routing engine
Improve your service level Make informed decision
Track the effectiveness of your customer service with the right metrics, measure performance, customer satisfaction and return on action(ROA)
- Email support
- Knowledge base
- Up to 3 users
- Phone support
- Custom reports
- Advanced SLA
- Customized business Process management
- Unlimited Mailboxes
- 24X7 support