Multi-Channel Customer Support
Help Desk Multi-Channel Customer Support
Gone are the days when customer use to communicate with the organization through one-to one channel and these days the customers wants to communicate with the business via different channels of communication and thus the channels are themselves undergoing a radical change with the emergence of latest technology that empowers individual for many-to-many communication.
In today’s world, every business needs to consider the impact of offering multi-channel customer support which means offering various ways by which the customer may reach the support department as per his/her convenience. Therefore, help desk muti-channel customer support is emerging as a basic need for any organization.We at NABD understand the importance of muti-channel customer support and with our Help desk multi-channel customer support we always ensurethat your customer is more than happy with the support process, as we understand that customer needs to be attended in the best possible way without any delays. Business needs to differentiate themselves by providing their customers with an exceptional experience.
You can increase the customer loyalty with the help of multi-channel customer support. We understand that the primary motive of any customer support centre is to effectively manage the customers interactions and requests across different channels so as to serve the client in best possible manner.
Therefore,it is extremely crucial for an agent to get a unified view for all communications that happen across different channels. Multi-channel customer support is important as customer wants to get there support requests addressed on the platform of their own choice.
Get the right technology and tools to satisfy both your customers and staff
Boost Agents productivity with prioritized activity work queue. Drive your agents and expert matters users through the case resolution process. This advanced capability takes burden off your agents shoulders and eliminates the need to explore and process cases from traditional cases inbox.
Use the integrated Business process management engine to define your case life cycle and workflow. Define your routing rules and automate the case routing to ensure that cases are routed to their subject matter experts.
24X7 SERVICE CENTER
Provide your customers 24x7 self-service center to submit and track their cases, search for answers in your knowledge base, and rate your support. Customers love to help themselves.
What our Happy Clients Say ..
I would like to express my gratitude for the excellent experience I had during implementing NABD with you. The deployment and customization were very easy and brilliant. Thanks very much for this excellent, speedy and professional service .
We are extremely happy with NABD. We are already starting to see the fruits of our efforts in terms of faster response times, improved administration and better reporting. We can for sure recommend NABD to our partners and customers.
The reporting and analysis features in NABD give us the Ability to perform real-time analysis of all data from multiple, distribute department within our organization and also with external entities working with us. Thanks for your efforts to give us such a powerful tool.
We needed an easy-to-use, adaptable system for managing and enhancing customer satisfaction, we used NABD and we exactly found our goal, using the tracking, reminders and follow-up functions our customer service staff have the ability of efficient and effective follow up process to reflect our hotel’s customer-centric philosophy.
We wanted to have more efficient and powerful system to manage customer complaints, internal processes, and suppliers’ issues. Our old system was built on tracking issues on various Excel spreadsheets which did not meet our goals, with deploying NABD we controlled our processes and suppliers’ issues and lowered the number of customer complaints, thereby enhancing customer satisfaction.
NABD far and away the best of the solutions we tested. Its interface is much more user friendly than any of the other systems, and had the critical follow-up and reporting capabilities we need to ensure effective customer service management.
Engage all time
Nowadays your customers are always “ON” and expecting that you also are .
Save Time and Reduce Effort
Automate the process of filtering out the noise and identifying the relevant content from all your channels.
Manage service request efficiently
Reduce service resolution time
Customers are waiting for answers so help them get ones quickly by using intelligent knowledge base engine. Manage the service resolution process via business process management and routing engine
Improve your service level Make informed decision
Track the effectiveness of your customer service with the right metrics, measure performance, customer satisfaction and return on action(ROA)
- Email support
- Knowledge base
- Up to 3 users
- Phone support
- Custom reports
- Advanced SLA
- Customized business Process management
- Unlimited Mailboxes
- 24X7 support