Subscription Plans
For Private cloud or on premise deployment, please click here or contact us at sales@nabdsys.com
NABD
Features
- Customer communication channels
- Self Service Help Center
- Capture Cases from email
- Capture Cases from Facebook
- Capture Cases from Twitter
- Native Mobile Apps
- Live Chat
- 1StopDesk channel
- Customer Support/Case Management
- Dynamic Routing Rules and automatic case assignment
- Load Balancing across Agents/Users
- Knowledge Base ( Public + Internal )
- Basic SLA
- Advanced SLA Options
- Automatic Escalation notifications for SLA violation
- Full life-cycle Case Management
- Extended case management to front office and back office users
- Extended case management to external entities
- Basic Ticketing workflow
- Business Process Management(BPM) customization
- Work Order Management
- ISO Standard workflow
- Case Assessment
- Case Investigation
- Root Cause Analysis
- Corrective Action
- Preventive Action
- Customer Satisfaction & Feedback
- Sentiment analysis
- Business hours and work schedule
- Case Escalation
- Automatic email notification
- Convert Cases to KB articles
- Add Public and private notes to cases
- Export cases
- Tasks multi-assignments
- Next Best Action for Agents
- Workflow Automation Rules
- Whitelist
- Tracking Website Online Visitors
- Multi-Language Support
- Link Cases
- Execute Macros
- Advanced Analytics
- Checklist
- Conditional forms customization
- Call center
- Document and Correspondence Automation
- MS Word correspondence template
- email correspondence template
- Facebook correspondence template
- Twitter correspondence template
- Manual and Automated correspondences
- Customer Self-Service Portal
- Corporate and Personal Customer Support
- Preferred language interface
- Social Media login ( FB - TW - g+)
- Knowledge Base search
- Provide Auto suggested solutions for customers
- Customer dashboard
- Custom case data scope for corporate customer users
- Reports
- Basic Reports
- Customized Reports & Analytics Limit
- Security and System Configuration
- SSL encryption
- Role Based Authorization
- User Data Scope Management
- User Access Rights management
- Audit Log
- Customer/Contact Profiling
- User Profile Definition
- User Group Definition
- Multi Department Management
- Product/Service Catalog
- Product/Service Group definition
- Hide contact information based on privacy settings
- Active Directory integration
- Case Customization
- Agent Productivity
- maximum number of Agents
- User Dashboard
- Executive Dashboard
- Agent Calendar
- Agent work queue
- Reminder
- To-do List
- Follow up
- Alerts
- Agents Localization Support
- user defined case views
- Pre-defined responses
- Internal Live Chat
- Time tracking
- Agent collision detection
- Miscellaneous
- Mobile Optimized interface
- Integration and Connectors
- Rebranding
- Storage Quota
- NABD Support Options
- Guided On-boarding Process
- Self-service Full knowledge base
- Email Support
- Chat Support
- Phone support
Free
-
- 1 inbox
- 1 page
- 1 account
- 3 agents
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- 3
- .5 GB
- Sign Up
Popular
Professional$30
per agent per month-
- 3 inbox
- 3 page
- 3 account
- unlimited
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- 5
-
- unlimited
- 5 GB
- 8x5(EST)
- 8x5(EST)
- Sign Up
ENTERPRISE$60
per agent per month-
- unlimited
- unlimited
- unlimited
- unlimited
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- 20
-
- unlimited
- 20 GB
- 24x7
- 24x7
- Sign Up
Freefree
- Customer communication channels
-
Self Service Help Center
- Capture Cases from email
1 inbox - Capture Cases from Facebook
1 page - Capture Cases from Twitter
1 account - Native Mobile Apps
- Live Chat
3 agents - 1StopDesk channel
- Customer Support/Case Management
- Dynamic Routing Rules and automatic case assignment
- Load Balancing across Agents/Users
- Knowledge Base ( Public + Internal )
- Basic SLA
- Advanced SLA Options
- Automatic Escalation notifications for SLA violation
- Full life-cycle Case Management
- Extended case management to front office and back office users
- Extended case management to external entities
- Basic Ticketing workflow
- Business Process Management(BPM) customization
- Work Order Management
- ISO Standard workflow
- Case Assessment
- Case Investigation
- Root Cause Analysis
- Corrective Action
- Preventive Action
- Customer Satisfaction & Feedback
- Sentiment analysis
- Business hours and work schedule
- Case Escalation
- Automatic email notification
- Convert Cases to KB articles
- Add Public and private notes to cases
- Export cases
- Tasks multi-assignments
- Next Best Action for Agents
- Workflow Automation Rules
- Whitelist
- Tracking Website Online Visitors
- Multi-Language Support
- Link Cases
- Execute Macros
- Advanced Analytics
- Checklist
- Conditional forms customization
- Call center
- Document and Correspondence Automation
- MS Word correspondence template
- email correspondence template
- Facebook correspondence template
- Twitter correspondence template
- Manual and Automated correspondences
- Customer Self-Service Portal
- Corporate and Personal Customer Support
-
Preferred language interface
- Social Media login ( FB - TW - g+)
- Knowledge Base search
- Provide Auto suggested solutions for customers
- Customer dashboard
- Custom case data scope for corporate customer users
- Reports
- Basic Reports
- Customized Reports & Analytics Limit
- Security and System Configuration
-
SSL encryption
-
Role Based Authorization
-
User Data Scope Management
-
User Access Rights management
- Audit Log
- Customer/Contact Profiling
- User Profile Definition
- User Group Definition
- Multi Department Management
-
Product/Service Catalog
-
Product/Service Group definition
-
Hide contact information based on privacy settings
-
Active Directory integration
-
Case Customization
- Agent Productivity
-
maximum number of Agents
3 - User Dashboard
- Executive Dashboard
- Agent Calendar
- Agent work queue
-
Reminder
-
To-do List
- Follow up
- Alerts
-
Agents Localization Support
- user defined case views
-
Pre-defined responses
-
Internal Live Chat
-
Time tracking
-
Agent collision detection
- Miscellaneous
- Mobile Optimized interface
- Integration and Connectors
- Rebranding
-
Storage Quota
.5 GB - NABD Support Options
- Guided On-boarding Process
-
Self-service Full knowledge base
-
Email Support
-
Chat Support
-
Phone support
- Sign Up
Popular
Professional$30
per agent per month- Customer communication channels
- Self Service Help Center
- Capture Cases from email
3 INBOX - Capture Cases from Facebook
3 PAGE - Capture Cases from Twitter
3 ACCOUNT - Native Mobile Apps
- Live Chat
UNLIMITED - 1StopDesk channel
- Customer Support/Case Management
- Dynamic Routing Rules and automatic case assignment
- Load Balancing across Agents/Users
- Knowledge Base ( Public + Internal )
- Basic SLA
- Advanced SLA Options
- Automatic Escalation notifications for SLA violation
- Full life-cycle Case Management
- Extended case management to front office and back office users
- Extended case management to external entities
- Basic Ticketing workflow
- Business Process Management(BPM) customization
- Work Order Management
- ISO Standard workflow
- Case Assessment
- Case Investigation
- Root Cause Analysis
-
Corrective Action
- Preventive Action
- Customer Satisfaction & Feedback
- Sentiment analysis
- Business hours and work schedule
- Case Escalation
- Automatic email notification
- Convert Cases to KB articles
- Add Public and private notes to cases
- Export cases
- Tasks multi-assignment
- Next Best Action for Agents
- Workflow Automation Rules
- Whitelist
- Tracking Website Online Visitors
- Multi-Language Support
- Link Cases
- Execute Macros
- Advanced Analytics
- Checklist
- Conditional forms customization
- Call center
- Document and Correspondence Automation
- MS Word correspondence template
- email correspondence template
- Facebook correspondence template
- Twitter correspondence template
- Manual and Automated correspondences
- Customer Self-Service Portal
- Corporate and Personal Customer Support
-
Preferred language interface
- Social Media login ( FB - TW - g+)
- Knowledge Base search
- Provide Auto suggested solutions for customers
- Customer dashboard
- Custom case data scope for corporate customer users
- Reports
- Basic Reports
- Customized Reports & Analytics Limit
5 - Security and System Configuration
-
SSL encryption
-
Role Based Authorization
-
User Data Scope Management
-
User Access Rights management
- Audit Log
- Customer/Contact Profiling
- User Profile Definition
- User Group Definition
- Multi Department Management
-
Product/Service Catalog
-
Product/Service Group definition
-
Hide contact information based on privacy settings
-
Active Directory integration
-
Case Customization
- Agent Productivity
-
maximum number of Agents
UNLIMITED - User Dashboard
- Executive Dashboard
- Agent Calendar
- Agent work queue
-
Reminder
-
To-do List
- Follow up
- Alerts
-
Agents Localization Support
- user defined case views
-
Pre-defined responses
-
Internal Live Chat
-
Time tracking
-
Agent collision detection
- Miscellaneous
- Mobile Optimized interface
- Integration and Connectors
- Rebranding
-
Storage Quota
5 GB - NABD Support Options
- Guided On-boarding Process
-
Self-service Full knowledge base
-
Email Support
-
Chat Support
8X5(EST) -
Phone support
8X5(EST) - Sign Up
ENTERPRISE$60
per agent per month- Customer communication channels
- Self Service Help Center
- Capture Cases from email
UNLIMITED - Capture Cases from Facebook
UNLIMITED - Capture Cases from Twitter
UNLIMITED - Native Mobile Apps
- Live Chat
UNLIMITED - 1StopDesk channel
- Customer Support/Case Management
- Dynamic Routing Rules and automatic case assignment
- Load Balancing across Agents/Users
- Knowledge Base ( Public + Internal )
- Basic SLA
- Advanced SLA Options
- Automatic Escalation notifications for SLA violation
- Full life-cycle Case Management
- Extended case management to front office and back office users
- Extended case management to external entities
- Basic Ticketing workflow
- Business Process Management(BPM) customization
- Work Order Management
- ISO Standard workflow
- Case Assessment
- Case Investigation
- Root Cause Analysis
- Corrective Action
- Preventive Action
- Customer Satisfaction & Feedback
- Sentiment analysis
- Business hours and work schedule
- Case Escalation
- Automatic email notification
- Convert Cases to KB articles
- Add Public and private notes to cases
- Export cases
- Tasks multi-assignmnets
- Next Best Action for Agents
- Workflow Automation Rules
- Whitelist
- Tracking Website Online Visitors
- Multi-Language Support
- Link Cases
- Execute Macros
- Advanced Analytics
- Checklist
- Conditional forms customization
- Call center
- Document and Correspondence Automation
- MS Word correspondence template
- email correspondence template
- Facebook correspondence template
- Twitter correspondence template
- Manual and Automated correspondences
- Customer Self-Service Portal
- Corporate and Personal Customer Support
-
Preferred language interface
- Social Media login ( FB - TW - g+)
- Knowledge Base search
- Provide Auto suggested solutions for customers
- Customer dashboard
- Custom case data scope for corporate customer users
- Reports
- Basic Reports
- Customized Reports & Analytics Limit
20 - Security and System Configuration
-
SSL encryption
-
Role Based Authorization
-
User Data Scope Management
-
User Access Rights management
- Audit Log
- Customer/Contact Profiling
- User Profile Definition
- User Group Definition
- Multi Department Management
-
Product/Service Catalog
-
Product/Service Group definition
-
Hide contact information based on privacy settings
-
Active Directory integration
-
Case Customization
- Agent Productivity
-
maximum number of Agents
UNLIMITED - User Dashboard
- Executive Dashboard
- Agent Calendar
- Agent work queue
-
Reminder
-
To-do List
- Follow up
- Alerts
-
Agents Localization Support
- user defined case views
-
Pre-defined responses
-
Internal Live Chat
-
Time tracking
-
Agent collision detection
- Miscellaneous
- Mobile Optimized interface
- Integration and Connectors
- Rebranding
-
Storage Quota
20 GB - NABD Support Options
- Guided On-boarding Process
-
Self-service Full knowledge base
-
Email Support
-
Chat Support
24x7 -
Phone support
24x7 - Sign Up
Live Chat
Features
- Concurrent Chat sessions
- Chat History
- Unlimited Departments
- Email Support
- Dynamic Routing Rules
- Multi-Language Support
- Proactive Chat
- Support Simultaneous chat Windows
Standard$1
per agent per monthStandard$1
per agent per month- Concurrent Chat sessions
- Chat History
- Unlimited Departments
- Email Support
- Dynamic Routing Rules
- Multi-Language Support
- Support Simultaneous chat Windows
- Proactive Chat
- Sign Up
Mobile App
Features
- Customize your mobile app yourself
- Engage with customers and send marketing offers and service alerts
- Live chat from your mobile app(1 agent)
- Provide customer support(1 agent)
- Knowledge Base with free text search
- Get customers feedback
- Multi-Language Support
Standard$5
per agent per monthStandard$5
per agent per month- Customize your mobile app yourself
- Engage with customers and send marketing offers and service alerts
- Live chat from your mobile app(1 agent)
- Provide customer support(1 agent)
- Knowledge Base with free text search
- Get customers feedback
- Multi-Language Support
- Sign Up
