Social Media Customer Service
Omni-Channel Customer Service
For organization across the globe, the future of customer care is clear that you need social media in your strategy to serve your customers. Providing social media customer service presents a unique opportunity to interface with your customers at very personal and intimate levels
Engaging with customers at their preferred channels in turn helps you to solidify the brand loyalty and enhance customer experience. Most of the companies already have resources to provide social media customer service however they just needs to leverage the existing resources to provide customer care services to their clients.
NABD can be of great help as we understand that customer care is all about convenience and experience and we do understand that customers should be served in real time through their chosen channel in best possible manner.
Customers now expect to receive services from the organization on channel of their choice that might be SMS/text, web, mobile etc and organizations needs to cope with this trend and the changing demand of their customers.
With the growing demand for omni-channel customer service, customers can start an activity in one channel and seamlessly transition to another. This process can characterized by three C's: contextual, consistent, and cross-touchpoint. The transformation from multichannel to omni-channel customer service requires business leaders to:
1) Make customer service an organizational obsession;
2) Provide customer support when and where customers want it;
3) Ensure customer service experience is consistent across all touchpoints; and
4) Develop cross-touchpoint strategies to ensure customers can move seamlessly between devices and channels.
We at NADB understand the ever changing demand of customers and thus if you are looking ahead to cope with the changing concept of customer service NABD is the right platform for you.
NABD provides a framework to dispatch, analyze, automate, and unify customer interactions with your business to provide excellent customer experience through all your touchpoints and communication channels.