NABD Knowledge Base
NABD KNOWLEDGE BASE – THE CROWN JEWEL
We at NABD understands that finding the right answer at the right time is a challenge for every business and thus with the help of NABD knowledge base software you can enhance the productivity of your customer service staff, reduce the response time and streamline the customer service process. This in turns helps you to increase the customer satisfaction rating and reduce the operational cost of existing process. The knowledge base powerful search function empowers your customers and agents to fetch any information you have in the knowledge base that can be used instantly for self-service.
NABD allows you to create categories based on your customer's needs–such as common problems, issues, troubleshooting information, FAQ, how-to articles, and more – using the words and phrases they would use when searching for help.
Setting up a Knowledge Base is an incremental process. A good Knowledge Base can improve the self-service process and boost your agent's productivity.
NABD Knowledge Base Software enables your organization to :
Get the right technology and tools to satisfy both your customers and staff
Boost Agents productivity with prioritized activity work queue. Drive your agents and expert matters users through the case resolution process. This advanced capability takes burden off your agents shoulders and eliminates the need to explore and process cases from traditional cases inbox.
Use the integrated Business process management engine to define your case life cycle and workflow. Define your routing rules and automate the case routing to ensure that cases are routed to their subject matter experts.
24X7 SERVICE CENTER
Provide your customers 24x7 self-service center to submit and track their cases, search for answers in your knowledge base, and rate your support. Customers love to help themselves.
What our Happy Clients Say ..
Engage all time
Nowadays your customers are always “ON” and expecting that you also are .
Save Time and Reduce Effort
Automate the process of filtering out the noise and identifying the relevant content from all your channels.
Manage service request efficiently
Reduce service resolution time
Customers are waiting for answers so help them get ones quickly by using intelligent knowledge base engine. Manage the service resolution process via business process management and routing engine
Improve your service level Make informed decision
Track the effectiveness of your customer service with the right metrics, measure performance, customer satisfaction and return on action(ROA)
- Email support
- Knowledge base
- Up to 3 users
- Phone support
- Custom reports
- Advanced SLA
- Customized business Process management
- Unlimited Mailboxes
- 24X7 support